Q. What should I do first if I decide to buy an item, scooter or product from EcobikeUSA?
HOW TO ORDER: Fastest way is to Call your order in using a Credit Card. (478) 238-9777
A.  Depending on you...
1. Review the EcobikeUSA Legal Conditions of sale page.
2. Decide if you need liftgate service and tell us in advance, as FedEx charges an extra fee!
3. Decide colors and model numbers to tell us or e-mail us with descriptions and questions. We may ask you questions when you call in to be sure of what you want... Leave your telephone number if you don't reach ua. We will call you back ASAP!

How  do I pay for my Order?
1. Call in your order live!
2. If you are overseas in the miltary or whatever, send us a request for Paypal invoice. Payments by e-mail should be to: manager@ecobikeusa.com You can pay for a Scooter with Paypal by e-mail if the Scooter is to be shipped to a location within the continental contiguous United States, but not it's territories.

You may also pay for a Scooter, or anything by U.S. Mail.
3. Mail a Bank Cashier's check or U.S. Post Office Money Orders only to:
Manager EcobikeUSA
P.O. Box 397, Roberta, Georgia 31078

Nothing is shipped or reserved for you
until payment is made and received in full.
Payments mailed to us which are not U.S. Postal Service Money orders will be returned!

Q. Why do you require me to call in my credit card data by telephone to buy from EcobikeUSA?
A. To protect you against identity theft, and protect us from loss. Credit card computer based fraud and identity theft is rampant on-line. A lot of people have suffered. We use a secure card terminal at EcobikeUSA to process card transactions. Your personal information is safe!

Q. Are Motofiino vehicles EPA approved?
A. Yes, in all States except California, in which we have not completed qualification for as yet, due to the rapid changes in California air quality law and their politics.

Q. What other Federal standards does Motofino meet?
A. In addition to Federal EPA Emissions standards, Motofino meets EPA Noise Standards, and meets or exceeds Federal Highway Safety Standards.

Q. What if I buy a scooter or a bike, etc., and have trouble setting it up, or need telephone support. What do I do? Call Us!

IF YOU ARE AN ECOBIKEUSA CUSTOMER WE SUPPORT YOU 100%. IF YOU ARE NOT OUR CUSTOMER, AND DO NOT BUY PARTS, WE WISH YOU  WOULD AND WOULD LIKE TO HAVE  YOU AS OUR CUSTOMER!
A. Review our New Motofino Scooter Setup page first. If you can't find the answer in your instruction book, or INFORMATION on the Parts and Tips Page of  this website,  call EcobikeUSA in Roberta, GA at 478-238-9777. If you don't reach one of us the first time, leave a message! We call back.

Q, Do you charge and collect Sales Tax?
A, Yes, for sales within the State of Georgia.
Internet sales to residents of other states,
No.

Q. How good is the Motofio Warranty?
A.  Solid, honored  100% as stated on the Motofino Warranty page. 

Q. Where can I get training on Riding a Scooter or Motorcycle?
A. Sometimes from your State offices. You can also contact the Motorcycle Safety
Foundation. The (MSF) conducts excellent courses on riding and safety in several locations throughout the United States.
Highly recommended.

Q. Can I track my Scooter or Bike shipment?
A. Yes, click on the FedEx logo.  Remember, though that sometimes by the time it shows in the FedEx website tracker record it is already in front of your place if your are nearby!  Items do not always show in track record sometimes until 24 hours after being shipped!

We e-mail you an Adobe PDF "Bill of Lading" with tracking numbers on it, with details, as soon as the warehouse releases it and Fedex has the manifest.

Q. I live near Augusta or a short distance away. Can you charge me less for FedEx shipping?
Not at the present time. Our contract is flat rate. HOWEVER, Scooters may NOW  be picked up at the Motofino warehouse! WITH ADVANCE NOTIFICATION.
Q. How much do the Motofino Motor Scooters and Motorcyles weigh each?
A. Check the Motofino weight specification for the particular item. One Kilogram is 2.2  pounds. Don't forget to add 8 to 10%  for crating.
Q. I have other questions.
A. We invite you to call EcobikeUSA. 478-238-9777

  Motor Scooter • Motorcycle Sales & Service • Roberta, GA 31078    Telephone (478) 238-9777

EcobikeUSA Blog Link

Red Area - 1 Day
Blue Area - 2 Days
Yellow Area -3 Days
Green Area - 4 Days
Purple Area - 5 Days

Please realize the following:
1. FedEx may, or can, impose fuel surcharges at any time.  We will advise you should that become a reality on a pending order from you.

THE FEDEX SHIIPPING "DAYS IN TRANSIT" MAP" BELOW,
IS ONLY A ROUGH APPROXIMATION, OR TARGET TIME.
THE TIME MAY VARY PLUS OR MINUS 3 DAYS.

What if FedEX damages my Scooter in Shipment, and something is broken, or damaged ?  

1.  Sign for your scooter "condtionally," and state on the FedEX receiving document: "Shipping Acceptance subject to inspection of contents for damage."  Note this with the driver when a container appears damaged in transit. Containers are especially rugged and although the outside appearance may look rough, any real damage inside is very unlikely. Even so, close inspection is important! Check it out!

2. If your scooter in fact is damaged, save the box and shipping label.  Contact FedEX to make a claim. FedEx will work with you to fix, repair, or replace your scooter.
MAKE SURE YOU CONTACT FEDEX WITH YOUR CLAIM WITHIN 5 DAYS OF RECEIVING YOUR SCOOTER.

3. Motofino cannot file the claim with FedEx for you, but works to support you through FedEX channels under the contract. Motofino uses FedEX because they provide excellent service and full support for scooter shipments including damage issues.  Shipment damage is extremely unlikely due to Motofino warehouse scooter packing procedures, inspections, and methods.

Modern business conditions world-wide in the Scooter industry change rapidly. Therefore, ECOBIKEUSA
reserves the right to raise or lower Motofino prices as necessary without prior notice to you.
If it is necessary to change a price from what is advertised on this website you will be informed before you commit to buy that item!
We  do update our online prices for the item as quickly as practiceable. Thank you for your understanding.

Have a great Motofino day!

Right now Shipping is Free!  That may change at anytime. Shipping to Alaska and Hawaii is not free.
Call us or e-mail for shipping quote on the model of interest?
No international shipping.